Privacy and security
Who can see files and how access and history are protected.
- Who can see the files?Files are visible to authorized members of the sending organization and specific recipients within their permissions.
- What MediSend support can seeRoutine support uses operational information and cannot access medical files, patient identifiers, access codes or tokens.
- Malware checksEach uploaded file stays blocked until the automated check confirms it is safe to download.
- History, audit and securityMediSend records important actions such as sending, opening, downloading, acknowledgement, revocation and access changes.
- Privacy and data processing agreementThe clinic determines the clinical purpose. MediSend processes medical content under agreed instructions.