More in “Archive and retention”
Archive and retention
Find and prepare an archived file
Open the archived handover and request preparation if the file cannot be downloaded directly.
How
- 1Find the handover through search or Sent files → Archive.
- 2Open Archive and retention.
- 3For one file choose Prepare file; in Archive and retention choose Prepare archived files when available.
- 4Wait for notification that the temporary copy is available.
Temporary copy
A prepared file is available for a limited period, seven days by default. It may then return to archive storage.
If preparation fails
A file being prepared is not ready for download. Follow its status and ready notification; another request does not make it immediately available. After a displayed failure, use Prepare file again when permitted. The previous failed attempt remains in history. If the problem continues, provide support with the help code and time, without a medical file or protected link.
Find the older handover
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Last updated: 15/10/2026
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