More in “Archive and retention”
Archive and retention
Retention and deletion deadlines
By default, a handover has a total retention period of 365 days, after which the files may be deleted under the applicable policy.
Different deadlines
Recipient expiry ends particular access. The default active phase is 60 days and total retention is 365 days from creation under the applicable policy. Archiving, download preparation and deletion are separate operations.
Deletion and holds
A date alone does not prove a file was deleted. Deletion requires an enabled policy and satisfied conditions; active access, preparation, renewal or holds may block it. History and descriptive records have separate retention and do not automatically disappear with the file.
Your documentation
Check the displayed policy, plan and legal documents. Export medical records you are required to keep. These product defaults are not statutory medical-archive retention guidance.
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Last updated: 13/10/2026
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