More in “For recipients and patients”
For recipients and patients
Can a recipient return a result or reply?
Yes, if returned files are allowed. Recipients upload into the same handover and can add a note. Their reply appears in Today and the handover.
For the clinic
Allow returned files when preparing access. Specify what you expect: an opinion, result, plan or other document.
For the recipient
- 1Open the protected access.
- 2In the return section, select files and add a note if needed.
- 3Send and wait for confirmation.
No reply option is available
The clinic may not have allowed replies, or access may have expired. Contact the sender; a new upload cannot bypass these limits.
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Last updated: 13/10/2026
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