More in “Requesting and receiving files”
Requesting and receiving files
What should I do with received files?
Open the submission in Received files, check the request and checked files, then mark administrative review or create a handover.
Check the submission
Search by displayed details or reference. Check the correct clinic, what was requested and the sender. A file still being checked or blocked is not ready for download.
Review or a new handover
Administrative review records that the team handled the submission; it is not a diagnosis. To send onward, create a handover from it and check the new recipient, expiry and permissions. This is a separate send.
Ready to continue?
Open the relevant workspace. Your current role and access still apply.
Related articles
Last updated: 13/10/2026
Was this article helpful?