More in “Troubleshooting”
Troubleshooting
Platform administrator sign-in and recovery
The staff panel requires an explicitly assigned platform role, verified email and a confirmed authenticator. A clinic account does not grant platform privileges.
Initial access
An authorized operator creates a separate staff account through the controlled administration process. Password input is hidden. Add the displayed key to an authenticator and confirm a real current code. MFA cannot be skipped. Store the recovery codes shown once in a safe place.
Sign-in and session expiry
Open the staff panel and enter your password and current authenticator code. Sensitive actions may require recent confirmation. Sign in again after a session expires and use Log out when finished. A role alone does not replace MFA or authorization for a specific action.
Lost authenticator
Use your own unused recovery code where available. If you cannot sign in, contact the authorized operator through an established staff channel for identity verification and controlled recovery. Recovery requires a real new TOTP code. Never send passwords, TOTP secrets or recovery codes to support.
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Last updated: 23/10/2026
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