A plan or payment problem

Checks

1. 1Refresh Billing and check the current status.
2. 2Complete all required invoice details.
3. 3For card payments, check that the provider’s protected checkout opens.
4. 4For a proforma, use the exact document number and payment reference.
5. 5If the catalogue or payment provider is temporarily unavailable, do not repeatedly attempt payment.

Contacting support

Provide the organization name, proforma or invoice number and support code. Do not send card details, passwords or medical files.