More in “Troubleshooting”
Troubleshooting
How do I get help from MediSend?
Open Support for your personal account or selected clinic. Their conversations are separate. A recipient without an account can use the displayed telephone; ask the sender about clinical contents and access.
Clinic conversation
Sign in to the correct clinic and open Support. Look for an existing conversation before creating another. You can link a permitted operation from that same clinic. A personal conversation is separate and cannot link clinic operations.
Personal receiving or access without an account
With a personal account, open Support for sign-in and account-work questions. The conversation creates no clinic membership and cannot link clinic operations. Without an account, call +359 895 88 66 45. For privacy write to [email protected]. Ask the sender about clinical questions, missing files, PINs or ended access; support does not reveal an existing PIN.
Useful information
Provide the screen, approximate time, what you expected and the support code shown. For billing, you can provide a document number. Do not send patient names, medical files, passwords, PINs, OTPs or protected links.
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Last updated: 02/11/2026
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