More in “Troubleshooting”
Troubleshooting
I cannot see the handover
Check the correct clinic, filters and Sent files. Today shows tasks rather than the complete list of handovers.
Checks
- 1Open Sent files, choose Active or Archive and clear the Stage filter.
- 2Search by title, patient reference or recipient.
- 3Check All stages or the relevant stage, such as Drafts, Sent, Completed or Needs attention.
- 4For a received upload, check Received files.
- 5Make sure you are in the correct organization and have permission to view it.
Where to look
- 1The task needs action nowOpen Today and check who needs to act.
- 2The handover is olderOpen Handovers, clear filters and check Archive.
- 3A patient uploaded a fileLook in Incoming files, not Handovers.See detailed steps →
- 4A colleague can see it but you cannotCheck your organization and role.See detailed steps →
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Last updated: 15/10/2026
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