More in “Plans and payments”
Plans and payments
How do I follow a correction or refund?
Open Billing and its documents/corrections. A request, accounting review, credit note and confirmed refund are separate states.
Make a safe request
From Billing, contact support with the document number and a brief description of the discrepancy. Do not send card details or medical files. Authorized accounting staff review corrections; do not try to correct a paid amount with another payment.
Read the status
Requires accounting review is not a completed correction. An issued credit note is a separate document. Refund requested is not a confirmed payout to you; Confirmed reflects recorded confirmation, not a new deadline promised by this article.
Original document and credit
The original invoice, price and tax details remain unchanged. Corrections and applied credits are tracked separately. Referral credit is not a cash refund and applies to a new proforma under the displayed terms.
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Last updated: 13/10/2026
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