Request the missing files with one clear request.
When the examination is with a patient or partner clinic, send a specific upload request. The recipient uses the supplied protected access without creating another account.
Clinic sending uses a paid plan. Eligible organizations can activate a trial after review and explicit confirmation. Personal doctor receiving is free.
In everyday practice
How it works
Describe what is missing
Create a request for a specific task and clearly describe the documents required.
Share protected access
Use the link or code and PIN according to the available protection. Keep access out of public places.
Review the files
Uploaded files undergo security checks. The responsible colleague reviews what is available and continues the work.
Create a request
Simulate an upload
Review received files
Example Clinic → Dr Example · access to this exchange only
No request yet
A PRACTICAL GUIDE
Prepare the files and follow the real state of the exchange.
A request instead of disconnected email
A request states what is expected and by when. Use it when asking for files, rather than when you already have them to send. The recipient gets context for that task while the team sees received files in its own clinic.
A recipient who does not have the required file must obtain it through their organization’s authorized process. MediSend does not automatically retrieve examinations from other clinics or search globally for patients.
Uploaded does not mean reviewed
Successful uploading is a technical outcome. Files may remain under security checking or require attention. Do not promise clinical review merely because the request was fulfilled.
Check that all requested documents are present. If more information is needed, use the permitted follow-up process and keep responsibility clear for colleagues.
Expired links and interrupted uploads
A recipient with expired or revoked access must contact the requesting clinic. Support does not automatically issue a new medical access grant.
After an interruption, read the displayed status and offered recovery option. Check file size and type; do not rename blocked contents to bypass security checking.