What’s new
Better ways to move the work forward.
Release preview
A clearer path from files to follow-up
Focused reviews, smoother team coordination and practical recovery when something interrupts your work.
These changes are prepared for a future release. They are not yet announced as live. Features depend on your workspace, role and plan.
20 topics
Find the right instruction without losing your searchAccess & recovery
Complete result counts, topics and matching-section excerpts are in one workspace. Read beside the list or open the exact section. Typed text stays in the current tab and out of URLs and browser storage; basic search also works without scripts.
Help for the problem in front of youAccess & recovery
Choose an access, file, notification or permission problem and walk through focused checks. Return to a step or share the guidance without entering medical data or access secrets.
Try team coordination before registeringClinic teams
The interactive tour demonstrates assigning responsibility, reviewing incoming files and receiving a requested examination. Changes stay inside the sample-data example.
Workbench with live task inspectionClinic teams
Today shows complete authorized summaries. Open current files and coordination beside the worklist; on phones the inspector fills the screen.
Downloadable financial registerAccounts & billing
Export all matching documents as CSV with exact integer cents and negative credit notes. Financial permission is required and the export request is audited.
Dedicated notification preferencesAccess & recovery
Configure categories and support emails on a dedicated screen. The bell menu stays focused on notifications. Required security messages remain enabled.
Complete work queue with quick previewClinic teams
Quick views, compact or comfortable rows, Space to preview and search within the active list. Bulk assignment gives a per-task result and keeps conflicts for separate review.
Focused file reviewDoctors
Files appear earlier in the examination. Choose a file by name and zoom a PDF for reading. Personal notes, replies and access permissions retain their separate boundaries.
Personal response templatesClinic teams
Save generic text in your personal account, append it to the current draft and send the reply separately. A template does not change examination permissions.
Sandbox integration in three stepsDevelopers
Credential, synthetic API request and signed webhook have separate steps. Exercise a controlled failure, retry the same operation and revoke the credential without access to live medical data.
Correct unsent draftsClinic teams
Remove mistaken files before granting access and find ready drafts. The PIN remains only in the same authorized session’s memory.
In-person requests without emailClinic teams
Create a secure link or QR without a recipient email. After a lost response, retry confirms the same request without a second invitation.
From reception to the sending colleagueClinic teams
Assign saved preparation to a colleague with sending permission. They review the same draft and send explicitly.
Examinations already answeredDoctors
The Answered view finds submitted responses within current access. File and worklist actions have contextual accessible names.
Clear roles and confirmed changesClinic teams
Invitations explain the selected access. Changing an existing role requires review and confirmation before it is applied.
First integration in the isolated sandboxDevelopers
Start with a sandbox credential and synthetic request. Each selected scenario is a separate operation; retrying the same scenario keeps its reference.
A clear doctor entry in Bulgarian and EnglishDoctors
The receiving page presents the free personal account, sign-in and opening without registration as distinct choices.
Precise instructions after an SMS failureAccess & recovery
Guidance covers retry eligibility, rejection reasons and choosing email or manual sharing. Alternative delivery issues a fresh link and PIN; a normal SMS retry keeps the current PIN. Expiry and permissions stay the same.
Staff sign-in and controlled recoveryAccess & recovery
A separate guide for authorized administrators explains the confirmed authenticator, single-use recovery codes and recovery.
Product history
Earlier recorded product notes. These are documentation dates; a production deployment date has not been confirmed.
- v2026.09.24
Practical Patient Key guide
Instructions cover issuing, the one-time PIN display, PDF and printing, expiry, reissue, revocation and history.
See how it works - v2026.09.05
Clearer organization verification and status
The updated flow explains verification, items needing attention and what happens after review.
See how it works - v2026.09.05
Clearer daily tasks
Today separates work needing clinic action from handovers waiting for the recipient.
See how it works - v2026.09.02
New access after expiry
The recipient can request access again. The clinic approves a new expiry or declines; the old link is not reactivated.
See how it works - v2026.09.02
Archive and file preparation
Completed handovers show retention deadlines, archive status and preparation controls.
See how it works - v2026.09.02
Complete handover workflow
The recipient can request missing information, return a result and acknowledge receipt within the same handover.
See how it works - v2026.08.30
More accurate delivery statuses
Handovers show sending, delivery, opening and failures separately so the next action is clear.
See how it works
Product guides and public documents
Guidance describes how features work. Availability depends on permissions and your organization’s plan. Effective legal editions and review drafts remain separate.
- Free doctor registration
The personal-account form is available without choosing a clinic or payment card.
- Choose a personal account or clinic
Registration shows both paths and explains separate clinic billing.
- Help for everyday tasks
Published instructions cover doctors, clinics, recipients and developers.
- Effective legal documents
The eight public documents display version 2026-09-02.2. Review drafts are separate and are not effective.
